Using AI generated images to get refunds

Summary

I don’t want to admit it, but I did spend a lot of money online this holiday shopping season. And unsurprisingly, some of those purchases didn’t meet my expectations. A photobook I bought was damaged in transit, so I snapped a few pictures, emailed them to the merchant, and got a refund. Online shopping platforms have long depended on photos submitted by customers to confirm that refund requests are legitimate. But generative AI is now starting to break that system.A Pinch Too SuspiciousOn the Chinese social media app RedNote, WIRED found at least a dozen posts from ecommerce sellers and customer service representatives complaining about allegedly AI-generated refund claims they’ve received. In one case, a customer complained that the bed sheet they purchased was torn to pieces, but the Chinese characters on the shipping label looked like gibberish. In another, the buyer sent a picture of a coffee mug with cracks that looked like paper tears. “This is a ceramic cup, not a cardboard cup. Who could tear apart a ceramic cup into layers like this?” the seller wrote.The merchants reported that there are a few product categories where AI-generated damage photos are being abused the most: fresh groceries, low-cost beauty products, and fragile items like ceramic cups. Sellers often don’t ask customers to return these goods before issuing a refund, making them more prone to return scams.In November, a merchant who sells live crabs on Douyin, the Chinese version of TikTok, received a photo from a customer that made it look like most of the crabs she bought arrived already dead, while two others had escaped. The buyer even sent videos showing the dead crabs being poked by a human finger. But something was off.“My family has farmed crabs for over 30 years. We’ve never seen a dead crab whose legs are pointing up,” Gao Jing, the seller, said in a video she later posted on Douyin. But what ultimately gave away the con was the sexes of the crabs. There were two males and four femal...